EXCHANGE & RETURN POLICY
Posted by WangSean on
EXCHANGE & RETURN POLICY
Purchases made from the Summit RC website may be returned/exchanged within 10 days of purchase, a 20% restocking fee will be charged.
All items being returned must be in new condition, remain unused, and must be still sealed in the original packaging/Wrap. Once an item has been used or opened, we will not accept a return for any reason including potential warranty concerns.
Note #1: All Returns/ Exchanges inquiries will be handled by e-mail. You are responsible for shipping the products back to us. We are not responsible for lost shipment of your return products. Please use a trackable shipping method.
Note #2: The definition of UNOPENED and UNUSED products will be determined by package seals. Any electronic product that was soldered and installed is considered been used. Any battery pack that was found to have using marks in bullet connectors, plastic case, and charged is considered been used. The OPENED and USED products will not be accepted for returned or exchanged.
Some items are subject to the special conditions, please see below.
Defective Merchandise:
The original manufacturer, not Summit RC, is responsible for all manufacturing defects and liabilities in their product.
If you receive a product that is damaged or thought to be defective out of the package, bring it to us before putting it into service and we can help determine if a manufacturer's defect does exist. Summit RC will repair or replace the item at our discretion based on standard practices that each manufacturer sets forth. Please be aware that items of a technical nature such as electronics and engines are serviced or warrantied only by an authorized service center and may have to be sent away for evaluation or repair.
As a courtesy to the customer, if, within 30 days of purchase, a warrantied problem is encountered after the item is put into service and has been subject to normal use, we will contact the manufacturer on your behalf and do our best to resolve the problem. We will not simply replace the item as the manufacturer may choose to repair your item and return it to us. After 30 days from the date of invoice or in instances where the item has been misused or modified in any way other than that intended by the original manufacturer you will need to contact them directly for warranty service.
Missing Parts:
If you find a part is missing from your product please contact us within 10 days from the date of invoice. On your behalf we will contact the manufacturer to obtain a replacement item or, at our discretion, choose to replace the item from our existing inventory. We strictly adhere to a "No Tamper policy which means we will not remove a component from a product to address warranty or missing part concerns. This ensures you as the customer always get a factory new condition product from Summit RC.
Special Conditions:
Certain items cannot be returned once the original seal or wraps or package opened for any reason. This includes Glue, Paint, Chemical product, Batteries, Glow Plugs, Plastic Models, Electronics, Engines/Igniters, Model kits, they will be considered used and non-returnable if the original seal or wraps or package been opened.
Online Order Returns:
if you are a customer that is in our system with an account, your purchases will be recorded on your account and we can produce a return from those records. Again, the purchase must have been made within the last 10 days for the system to allow the return to happen. If there is no record of you having purchased the item, the item cannot be returned.
Customer MUST contact our customer service department by email to obtain return authorization before sending the return back, email address is info@summitrcracing.com
Please do not, under any circumstances, return an item, for any reason, without getting prior authorization!
Before Shipping back return item:
If you want to return something, please do not mark on, or damage the product packaging in any way, the item must be in new, resalable condition. We protect all shipments with additional packaging when shipping to you, we ask for the same courtesy in return. It is amazing how many people just throw a label or scrawl an address on the product itself to return it and expect to get a refund! It would not be credited with a full refund as chances are we would have to sell it at 'scratch and dent' prices.
If, by error, we have sent you a product which was not what you had ordered, we will be happy to replace the item for you. Please email our customer service department for authorization and return instructions. Again, the item being returned must be in new, unused condition, in the original packaging. Do not use a product if it is not what you had ordered unless you intend to keep the product anyway. We will not accept used merchandise for return and we will not accept packages sent to us COD.
If the return is an item that we shipped to you incorrectly we will credit you with the cost of shipping the returned item. For all other returns, return shipping will be borne by the sender.
Gift Cards:
Once gift cards have been purchased, they may not be returned for cash. The value of the card must be applied to the purchase of a product.
Any product that is purchased with a gift card and subsequently returned, the refund will be issued by the same means as it was originally paid. If some of the purchase was paid by gift card, the same amount will be reapplied to the gift card.
Purchases Using Coupon/Promo Code Discounts
Please be advised, returning a product that was purchased with a promo code discount may result in a reduction of the amount of discount that applies to the original order. The amount of credit applied or refund issued may be adjusted to reflect this lesser discount earned on that order.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.